Maple Hatton wants you to be 100% satisfied with your garments. If you are not completely satisfied with the fit of your garments we will either make a contribution to cover cost of alterations at a local tailor of your choice or re-make the garment free of charge.
Alterations by local tailor
If your garments only require minor alterations Maple Hatton will happily make a contribution of the following for each customer's first order of each garment type:
Shirts - A$20
Suits - A$50
Jackets - A$40
Pants - A$30
Simply have the required alterations made at a local tailor of your choice and submit your claim.
Please note if the cost of alterations exceeds the Maple Hatton maximum contribution amount the customer will be required to pay the excess.
If Maple Hatton deems your garment unalterable we will process a re-make for you free of charge.
As our garments are made to measure they cannot be resold to anyone else and as a result we unfortunately cannot provide refunds for returned garments. On a case by case basis, we may provide you store credits.
For more information on lodging a claim or eligibility please see our terms and conditions.